Last Updated: December 1st, 2025

NEWERA Dental Clinic (hereinafter “we”, “us”, “our”) is committed to protecting the confidentiality and security of your personal information. This policy explains how we collect, use, and disclose your data, in accordance with the laws in force in Quebec (notably Law 25) and Canada.

1. Personal Information Collected

   As part of our waiting list registration form and our marketing activities, we may collect the following information:

   • First and last name
   • Email address
   • Phone number (mobile)

   This information is collected primarily through our online forms (website, waiting list forms) and our communication platforms (email, SMS, social media).

2. Purpose of Collection (Data Usage)

   We use your personal information primarily for the following purposes:

   • Waiting List: To inform you as a priority of the official opening of the clinic in Montreal West.
   • Appointment Scheduling: To coordinate and confirm your appointments with our dentists.
   • Marketing and Communications: To send you newsletters, promotional offers, or news regarding the clinic.
   • SMS Communication: By providing your mobile number, you expressly consent to receiving reminders and notifications by text message (SMS).
3. Consent and Electronic Communication

   By filling out our forms, you consent to us contacting you by email and SMS.

   • Emails: You may withdraw your consent at any time by clicking the unsubscribe link at the bottom of our emails.
   • SMS (Texting): You can stop receiving our SMS at any time by replying STOP to any of our messages. Standard message and data rates may apply.
4. Sharing and Disclosure of Information

   We do not sell, trade, or rent your personal information to third parties. Your information may be shared only with our trusted technological service providers (e.g., clinic management platform, newsletter service, Meta/Facebook for advertising) who are required to protect your data according to the same security standards.

5. Data Hosting and Security

   Your personal information is kept securely. Some data may be processed or hosted on servers located outside of Quebec, always in compliance with current security standards. We retain your information only for the duration necessary for the purposes described, applying reasonable administrative, technical, and physical security measures.

6. Your Rights

   In accordance with Law 25, you have the following rights:

   • Right of access to your data.
   • Right of rectification (if data is inaccurate).
   • Right to withdraw consent.
   • Right to erasure (under certain circumstances).
7. Cookies and Tracking Technologies

   Our website uses cookies and third-party tracking (Google Analytics, Meta Pixel) to analyze traffic and offer targeted advertisements.

   How Google uses data: View Google’s Policy

   Meta Privacy Policy: View Meta’s Policy

   Consent Management: Non-essential cookies are disabled by default and will only be activated if you give explicit consent via our cookie banner.

8. Privacy Officer

   For any questions or to exercise your rights, please contact:

   • Name: Pin-Wei Lee
   • Title: Privacy Officer
   • Email: info@cliniquenewera.com
   • Address: 8033 Chemin Avon, Montreal West, Quebec, H4X 1L7